Use Eleven11 to do work you have the right to do. Don't use it to harm anyone. We'll be transparent about what the products do, what they cost, and how to leave. If we ever fall short of that, the fastest way to fix it is to write to [email protected].

By creating an account or using any Eleven11 product, you agree to these Terms. If you’re accepting on behalf of an organization, you confirm you have the authority to bind that organization.

You must be at least 18years old to use Eleven11 products. We don’t offer products to under-18s — see our Privacy policy for how we handle that.

You must give us accurate information when you sign up and keep it current. You’re responsible for keeping your credentials safe. If you believe your account has been compromised, write to [email protected] immediately. We’re not liable for actions taken under your credentials.

Every Eleven11 product operates under the same principle: use it for work you have the right to do. The specifics vary by product:

• Dhara — Scan only domains and endpoints you own or are explicitly authorized to test. We may request proof of authorization at any time. Unauthorized scanning is grounds for immediate termination and may result in a referral to law enforcement. You bear full legal responsibility for scans you initiate.
• Studio— Publish only to channels and accounts you have lawful authority to publish to. Don’t impersonate other people, brands, or accounts. Don’t use Studio to circumvent platform policies — including Meta’s and Google’s content rules — where those apply to the channels you’ve connected.
• Architect— Upload only documents, files, and content you have the rights to share with us. Don’t upload third-party confidential material without permission from the rights holder.
• Outreach— You must comply with anti-spam law in every jurisdiction you send to. That means: include a physical postal address, provide a working unsubscribe link in every message, honor opt-outs within the legally required window (and in any case within 48 hours), and don’t send to purchased or rented lists without lawful basis.
• Harvester / Phoenix — Respect robots.txt, the terms of service of the target site, and applicable copyright and database rights. Don’t use these tools to scrape sites that prohibit it.
• Cal— Don’t use calendar invitations as a spam vector. Don’t send unsolicited invitations to people who haven’t opted into contact from you.
• Manch — Follow the conduct rules for shared canvases. The full list lives at /aup.

We enforce authorized use across the fleet. See /aup for the full Acceptable Use Policy.

Drafts, captions, matter content, canvas content, and any other artifacts you create in Eleven11 products remain yours. We don’t claim ownership of your content.

You grant Eleven11 a non-exclusive, royalty-free license to store, render, and deliver those artifacts to the channels you authorize, for the duration of your account. That’s the minimum we need to operate the products you’re using.

We use your content to run the features you’ve turned on. We don’t use it to train AI models, build aggregate features, or share it with third parties for their own purposes — without your explicit consent. If we ever want to do something more with your content, we’ll ask first. You can say no.

Base-tier products are best-effort. We aim for high availability but make no uptime guarantee at the base tier. If something goes down, we fix it as fast as we can — but the base tier doesn’t carry a contractual SLA.

Dedicated tiers carry SLAs specified in the order document for that engagement. If your order document defines availability targets, those govern over this general statement.

We announce planned maintenance that will affect availability for more than 30 minutes via registered-account email at least 48 hours in advance. For shorter windows, we may notify with less lead time.

You can terminate your account at any time by using the self-serve account deletion flow in settings, or by writing to [email protected]. We don’t require a reason.

We can terminate for:

• Material breach— we give you written notice and 30 days to fix it, unless the breach is one that can’t be cured (for example, a confirmed unauthorized scan of a third-party system).
• Non-payment — written notice and 14 days to settle before we suspend access.
• Unauthorized use — immediate, no cure period required.

On termination — by you or by us — you have 30 days to export your content. Use the self-serve export in settings or write to us and we’ll send you a data package. After 30 days, we delete everything. Any prepaid unused service is credited per the terms in your order document.

We update these Terms when something meaningful changes. When we do, we update the version number and effective date in the masthead of this page and notify account holders at their registered email at least 30 days before the change takes effect.

If you keep using Eleven11 after the effective date, that counts as acceptance. If you don’t agree with the changes, you can terminate your account before the date they take effect — and we’ll honor that without penalty. Current version: 1.0, effective 2026-04-27.

For legal correspondence — contract questions, formal notices, disputes — write to [email protected]. For everything else, [email protected] reaches a person.