You can ask us to delete your data at any time. Most products have a self-serve delete in account settings; everything else routes through [email protected]. We confirm within 7 days and complete within 30. Connected social accounts (Instagram, Facebook, Google) are revoked within 24 hours.

Write to [email protected] from the email address on your account. Tell us which product or products you want deleted. That’s it.

We confirm receipt within 7 days and complete the deletion within 30 days, regardless of where you live. We apply the same timeline whether you’re in India, the EU, the UK, the US, or anywhere else — we don’t tier our response by jurisdiction.

We may verify your identity before acting. If we do, we’ll ask you to reply from the account email or to confirm a recent transaction reference — whichever is quicker for you. We ask the minimum necessary to be sure we’re acting on the right person’s instruction. No fee. No friction.

Most products let you delete your account and data from inside the app without writing to us. If you know which product you want to leave, start here:

• Studio — Studio → Settings → Account → Delete Account. Or email [email protected] from your account address.
• Dhara — Email [email protected] with your customer ID. Customer-portal self-delete is on the roadmap.
• Cal — Cal → Settings → Connections → Disconnect Google. Or email [email protected].
• Architect — Architect → Workspace Settings → Delete Workspace. Or email [email protected].
• Manch — Manch → Settings → Account → Delete Account. Or email [email protected].
• Discovery — Email [email protected]. Discovery findings tied to a deleted customer are anonymized at aggregate; raw rows are deleted.
• Outreach — If you are a prospect contacted by Eleven11 outreach: reply with the word 'unsubscribe' (or use the opt-out link in the mail). If you are an Eleven11 customer running outreach: Operator → Outreach → Campaigns → Delete.
• PR — Operator → PR → Workspaces → Delete. Published content on your sites is yours; deletion of source artifacts does not retroactively retract published copy.
• Harvester — Tira → Workspaces → Delete. Captured artifacts are deleted with the workspace.
• Phoenix (punah) — Email [email protected] with your customer ID. Phoenix staging sites are torn down within 7 days.

If the self-serve path doesn’t work for any reason, fall back to the email path above. We’ll handle it the same way.

When you connect Studio to Instagram or Facebook, Studio receives an OAuth access token, your business profile data, and the page IDs you grant. Deleting your Studio account revokes the OAuth grant within 24 hours and removes Studio’s stored token and connection record.

If you want to delete Studio’s record of your activity (drafts, exports) without affecting your Meta data — your Facebook or Instagram account, pages, or posts — follow the Studio path listed above. Deleting in Studio removes what Studio holds; it does not delete your Meta data, which remains under your control in your Meta account.

If you want to revoke Studio’s connection to your Instagram or Facebook account without deleting your Studio account, go to Settings → Connections → Disconnect Instagram in Studio. The OAuth grant is revoked immediately, and Studio stops being able to read or publish to your connected pages.

Meta also lets you remove any connected app directly from your Facebook account: Facebook Settings → Apps and Websites → find Eleven11 Studio → Remove. This revokes the OAuth grant on Meta’s side independently of what you do in Studio. Doing it there and doing it in Studio achieve the same result — use whichever is more convenient.

The same principles apply to Cal’s connection to Google Calendar. Deleting your Cal account revokes the Google OAuth grant and removes Cal’s stored token and calendar cache. To revoke the connection without deleting your Cal account, go to Cal → Settings → Connections → Disconnect Google. You can also revoke access from your Google account directly via Google Account → Security → Third-party apps with account access.

When you delete your account and we complete the deletion request, the following categories of data survive — for specific, bounded reasons we explain below:

• Backups — we run encrypted backups for security and recovery. Deleted account data within a backup is purged when that backup ages out, which takes up to 90 days. During that window, the backup is encrypted and not accessible to anyone for routine purposes — it exists only for disaster recovery.
• Audit logs — some records are retained for up to 7 years where law requires it. This covers Indian DPDP record-keeping obligations and tax records where our processing touched a transaction. These logs record the fact that an event occurred and how we handled it — they never include the bulk content of your data (your drafts, your files, your messages).
• Aggregated and anonymized metrics— counts and rates that no longer reference you personally (for example, “Studio processed 1,200 publish requests in April”) are retained for business intelligence. There is no way to reverse these back to you individually.

Nothing else survives. We don’t hold onto your content for any other reason.

[email protected] is the canonical address for all deletion and privacy requests. [email protected] for related legal correspondence. [email protected] for anything else.